We sincerely regret the inconvenience you’ve experienced. However, according to Alibaba’s official logistics records, your order 267111114501021149 was successfully delivered and signed for on 09July 2025. [Attached: Delivery proof and our communication attempts.] We’ve reached out to you multiple times via message/email/call to resolve this but received no response. To ensure transparency, we’ve included all relevant documentation for your review. To Our Valued Customers: At TrustFire, we prioritize reliability and customer satisfaction. Every order includes: ✅ Tracked Shipping & Delivery Confirmation – All shipments are verified by Alibaba’s logistics. ✅ 24/7 Customer Support – We respond promptly to any issues. ✅ Quality Guarantee – Backed by Alibaba’s Trade Assurance for secure transactions. This case is a rare exception where delivery was confirmed but the buyer didn’t engage with our support team. For any concerns, please message us directly—we’re here to help!